When you rent with us you will receive a detailed contract that specifies all of the terms and conditions, which are summarized below:
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If Guest would like to proceed, we create a Rental Order and send them a Square Estimate that captures the details of the request and the rental amount.
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After Guest accepts that Estimate, we send a similar Estimate to one of our Members for them to accept. They call Vidanta to determine availability.
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If available, we send Guest an Invoice to collect a refundable $99 deposit. We also send Guest a Contract for online signature.
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Member calls Vidanta Reservations to confirm and pay for a reservation on Guest's behalf. If no longer available, we pursue desired alternatives or refund the deposit.
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Once a reservation is confirmed by Member, the deposit is non-refundable. We send Guest a cancellation/refund schedule and send Member a payment schedule. Guest has 15 days to pay the balance and return the signed Contract (shorter times as we get closer to the desired check-in date.) We may also offer some deferred payment options, depending on the time remaining prior to check-in.
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Once paid, Guest provides a name to add to the reservation. We also send Guest info about travel insurance.
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We create an account for Guest on our web site with access to all of their documentation.
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Member adds Guest name to reservation and adds travel insurance, if applicable.
- We send a Guest Letter to Member for signature authorizing Guest's stay. We forward that document along with an updated Reservation Confirmation to Guest.
For rentals that are booked less than 6 months prior to the check-in date, the above process is compressed somewhat to accommodate the shorter time frame. All of these details are specified in the Rental Terms and Conditions document that we send to you.