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When you rent with us you will receive a detailed contract that specifies all of the terms and conditions, which are summarized below:

1. If Guest would like to proceed, we create a Rental Order and send them a Square Estimate that captures the details of the request and the rental amount.

2. After Guest accepts that Estimate, we send a similar Estimate to one of our Members for them to accept. They call Vidanta to determine availability.

3. If available, we send Guest an Invoice to collect a refundable $99 deposit. We also send Guest a Contract for online signature.

4. Member calls Vidanta Reservations to confirm and pay for a reservation on Guest's behalf. If no longer available, we pursue desired alternatives or refund the deposit.

5. Once a reservation is confirmed by Member, the deposit is non-refundable. We send Guest a cancellation/refund schedule and send Member a payment schedule. Guest has 15 days to pay the balance and return the signed Contract (shorter times as we get closer to the desired check-in date.) We may also offer some deferred payment options, depending on the time remaining prior to check-in.

6. Once paid, Guest provides a name to add to the reservation. We also send Guest info about travel insurance.

7. We create an account for Guest on our web site with access to all of their documentation.

8. Member adds Guest name to reservation and adds travel insurance, if applicable.

9. We send a Guest Letter to Member for signature authorizing Guest's stay. We forward that document along with an updated Reservation Confirmation to Guest. 

For rentals that are booked less than 6 months prior to the check-in date, the above process is compressed somewhat to accommodate the shorter time frame. All of these details are specified in the Rental Terms and Conditions document that we send to you.