When you rent with us you will receive a detailed contract that specifies all of the terms and conditions, which are summarized below.
For rentals that are booked at least 6 months prior to the check-in date, the process is as follows:
We require payment of a refundable 10% deposit in order to book a reservation with Vidanta Resorts on your behalf. We create a rental order and assign a Member to your rental request. The Member contacts Reservations and pays the usage fee to confirm your reservation, if available. If your reservation cannot be confirmed, your deposit is refunded to you or we can hold onto it and keep trying for up to 60 days to confirm your reservation.
After reservation confirmation, we send you the Rental Terms and Conditions document for your signature. You must return the signed document within 15 days. You may cancel your rental order for any reason and receive a full refund at any time during that same 15 days.
The balance of 90% of the price is due to us within 30 days following confirmation. We typically also offer one or more alternate payment arrangements that allow you to spread out the remaining balance over the next 3 months.
We send you a Guest Letter on behalf of the Member authorizing you to stay at the resort as that Member's guest.
You may cancel your rental order up to 45 days prior to the check-in date. We refund to you an amount that is pro-rated following a formula that is based on both the time since the reservation and the time remaining until check-in. We hold any funds received from you in escrow and only disburse them to the Member as various cancellation/refund deadlines are passed, thereby ensuring that your money is available in case you cancel.
For rentals that are booked less than 6 months prior to the check-in date, the above process is compressed somewhat to accommodate the shorter time frame. All of these details are specified in the Rental Terms and Conditions document that we send to you.